Software Support

How do I install software using the Software Center in Windows 10?

For information on how to install software using the Software Center in Window 7, please click here.   The software Center can be used to install Read more...

What is pages.mtu.edu?

Direct Link to Article: Pages.mtu.edu is the site you can use to link to your personal home page.  Your homepage will be located at http://pages. Read more...

What is the campus common CORE software?

Direct Link to Article The platform-specific lists below contain the standard (CORE) applications that are available on all Michigan IT-provided Windows Read more...

2017 Lab Image Software [A-I]

Software NameOperating System  WindowsMacLinux 32 Bit Compatibility   AASHTOWare Pavement   Abaqus  ACU-Rite Mill Power  Read more...

How do I remove the Bradford Agent?

How to uninstall the Bradford Persistent Agent – WindowsOpen your Start menu and go to Control Panel.In the Control Panel, click Add and Remove Read more...

How do I remotely connect to a campus Windows PC from a Mac?

Direct Link to Article:Connect to the VPN (http://support.it.mtu.edu/76369612).Open Microsoft Remote Desktop. If you don't have this installed, you Read more...

What software is installed on the lab computers?

The following software is available on all Michigan Tech IT-provided lab and classroom computer systems. [A-I] Lab Image Software [J-P] Lab Image Read more...

2017-18 Computer Lab Image Software [Q-Z]

Software Name Operating System  WindowsMacLinux QGIS  QLab   Qt   quartus   QuickTime 7   R  Read more...

2017 Computer Lab Image Software [J-P]

Software NameOperating System  WindowsMacLinux Jason (CGG GeoSoftware)   JASP   Jing  JMP Pro   Keil MDK Read more...

How to activate a research license in Ansys?

Direct Link To Article: NOTE: Ansys must be closed when doing this change.     1.) Open User License Preferences as shown in the below Read more...

How to install PVS +nasalib in Linux?

PVS + nasalib InstallationWe can not package this application for the lab image, it must be installed per-user in their home directory. These instructions Read more...

How do I install software on Red Hat Linux 7?

Faculty, Staff and Graduate Student machines running Red Hat Enterprise Linux(RHEL) 7 can install their own software using built-in tools available to Read more...

How do I access AudienceView using the VPN?

Accessing AudienceView using the VPNUse a web browser to navigate to vpn.mtu.edu. Login using your ISO credentials.      To access Read more...

How do I install software using the Software Center in Windows 7?

For information on how to install software using the Software Center in Windows 10, please click here. The software Center can be used to install software Read more...

Are there computers on campus I can use?

  Visit our web site to find the most current information regarding availability of computer labs and wireless lounges on campus. Information on Read more...

Is GT Power software available for downloading?

GT Power is not available via Michigan Tech's Software Distribution Center.  GT Power is on the lab computer image and can be accessed by using Read more...

Can faculty and staff have Microsoft Office for home?

Michigan Tech is licensed for Office 365 for Faculty and Staff use on their home PC's and personal mobile devices. All currently enrolled students as Read more...

Is Matlab available for downloading?

For Matlab and other software packages available to Michigan Tech students, faculty and staff, please visit our software download center at: https:// Read more...

How do I install Mathematica?

Mathematica download and licensing instructions are available at https://downloads.it.mtu.edu Restrictions Use of this software is limited to currently Read more...

How to open an application from an unidentified developer?

Direct Link to Article: By default, the Mac OS only allows users to install applications from 'verified sources.' In effect, this means that Read more...

How do I add a connection profile for Perceptive Content (ImageNow)?

You previously had a connect profile for Perceptive Content and the profile is now lost.  To add your default connection profile for Perceptive Read more...

How do I clear my Java cache?

Direct Link to Article:To clear your Java cache in Windows 7:Click Start > Control Panel.Locate and double click the Java icon in the Control Panel. Read more...

How do I clear Google Chrome's cache?

Delete your cache, history, and other browser data You have control over your browsing data. This information includes things like your browsing and Read more...

How to maintain my University owned Mac?

Direct Link to Article: Michigan Tech IT offers a Self Service application for university-owned Macs which allows user to install available software or Read more...

What can I do to troubleshoot Java issues with Banner?

Banner uses a Java plugin within your internet browser.  Reseting your browser's settings back to default is the first step in troubleshooting Read more...

Is Windows 10 supported?

Windows 10 is available to users free for one year; this offer expires July 29, 2016.  More information is at: http://www.microsoft.com/en- Read more...

How do I clear my Google Earth cache?

Direct Link to Article If you're able to log in to Google Earth, please follow these steps to delete your cache: Go to File, then select  Read more...

How do I stop Google Calendar browser pop-up notifications?

Direct Link to Article:  By default, Google Calendar will pop-up a notification and steal your mouse and keyboard focus.  You can switch Read more...

How does the subscription for Office 365 for Students work?

Restrictions Office365 ProPlus for PC/Mac can be installed on up to 5 devicesThe Office Mobile App can be installed on iPhone or Android PhoneAny student Read more...

Is Adobe Acrobat Professional available for faculty?

Adobe Acrobat Professional Edition is only available for Michigan Tech owned computers. IT does NOT have a license to install this software on personally Read more...

Does Michigan Tech have software available to install on my personal computer?

Direct link to article Michigan Tech's Software Download Center is a web site where Michigan Michigan Tech faculty, staff, and students can Read more...

How do I view flash content for Pure Safety Training?

Open and login to the Pure Safety training page in Google Chrome. To find the page, go to mtu.edu, then search for "pure safety mtu".  Read more...

How do I use Linux software collections (scl)?

Before you beginIt is expected that you are familiar with basic linux command line use, and command line use of your tools. If you do not have this skill, Read more...

How do I reset my RHEL7 Keyring?

When a user logins in for the first time after changing their password through either mylogin.mtu.edu or by having it changed through other means they Read more...

How do I connect to my office PC on an iPhone using a VPN connection?

Direct Link to Article: Download F5 Big-IP Edge Client from the Apple App Store. Click the Configuration arrow and select Add Configuration. Enter the Read more...

What are some basic terminal commands?

The tilde (~) symbol stands for your home directory. pwd: The pwd command will allow you to know in which directory you're located (pwd  Read more...

Can I get Mathcad Prime installed?

There are two versions of Mathcad: Mathcad and Mathcad Prime.  Files created by these two software versions are not compatible, i.e., if you create Read more...

What is FourWinds Interactive?

FourWinds Interactive is the application that powers our digital signage system. IT assists departments in creating and deploying PowerPoint slides and Read more...

What is Handshake?

Direct Link to Article Handshake is used by Career Services to help assist students, employers and recruiters to meet, talk and share employment Read more...

Can IT help me using remote assistance?

  Direct Link to Article:  Did you know that IT can take a look at your computer without you walking to the help desk? We can assist you Read more...

Cambridge Structural Database

Cambridge Structural Database   Direct Link to Article   How can I access the Cambridge Structural Database on the Library computers?   You Read more...

Why can't I connect to Michigan Tech sites using the Microsoft Edge browser?

The Microsoft Edge web browser is not compatible with Banner, Banweb, MyMichiganTech, Oracle Reports and possibly other Michigan Tech related sites. Read more...

Information about ImageNow on a Mac?

There is no client for ImageNow on a Mac. Please use https://docimage.mtu.edu/webnow in an appropriate browser, this is a java app that will not run Read more...

How do I take a screenshot in Windows 7?

Use Snipping Tool to capture screen shots You can capture part or all of your PC screen, add notes, save the snip, or email it right from the Snipping Read more...

How do I verify an SSH key fingerprint?

If you use SSH or SFTP to login to university Linux computers, you may have seen one of the following messages. New SSH keyThe authenticity of host ' Read more...

What is NameCoach in Canvas?

Direct Link to Article: NameCoach is an online service that allows users to record their name via phone or computer, enter their official name, and also Read more...

How do I get regular updates on my computer?

This applies to on-domain computers.   In response to many customers asking for regular updates to common applications, Michigan Tech IT updates Read more...

How do I remotely access library electronic resources (e.g., e-journals, databases and other digital repositories)?

Remote Access to Electronic Resources http://www.mtu.edu/library/quick-links/remote-access/   With few exceptions, the Van Pelt and Opie Read more...

How do I restore my Apple device from an iCloud or iTunes backup?

Direct Link to Article For information on how to restore your device from an iCloud account or using iTunes, please click here. Read more...

How do I clear my Mozilla Firefox cache?

This article references: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache   The Firefox cache temporarily stores images, Read more...

How do I check/set screensaver and power settings for presentation laptops?

Direct Link to Article       Read more...

How do I delete a corrupt cache file in Dreamweaver?

Dreamweaver creates a cache file called WinFileCache-********.dat or MacFileCache-********.dat inside your personal Dreamweaver configuration folder (the Read more...

How do I pin programs to the Start Menu or Taskbar?

There are times when you would like specific programs to always show up in your Start Menu or on the Taskbar. Click Start > All Programs and find the Read more...

How do I access Project Management?

Team Dynamix Link: https://michigantechit.teamdynamix.com/TDClient/ Team Dynamix requires Silverlight, so the recommended browser is Firefox. Direct link Read more...

How to get Adobe Pro on my office computer?

Please contact User Services at 1 (906) 487-1111 or email it-help@mtu.edu and our staff can assist with the installation of Adobe Acrobat Pro. Please note Read more...

What do I do when Mathematica freezes up?

For more information, please read the following: http://mathematica.stackexchange.com/questions/92931/mathematica-10-0-x-freezes-in-initializing-kernels Read more...

What happened to Apple Quicktime?

 Direct Link to Article:  Apple has stopped development and security patching for their Quicktime product on Windows operating systems.   Read more...

How to install NX?

Direct Link to Article Please see the attached PDF.   Please read these instructions carefully and follow each step in order. https://downloads.it. Read more...

Where can I download MS Project?

For software downloads available to Michigan Tech students, faculty and staff, please visit our software download center at: http://www.it.mtu.edu/ Read more...

Is Microsoft Edge browser compatible with campus applications?

Microsoft Edge web browser (Windows 10 default) is not compatible with Banner, Banweb, Canvas, MyMichiganTech, Discoverer, Oracle Reports and possibly Read more...

Evaluation/Trial/Demo License of Software

Evaluation/Trial/Demo Licenses of Software (referred to as “trial software” in this document):While each EULA (End User License Agreement) Read more...

ArcMap license error

ArcMap license errors are caused because the extension has not been enabled. Instructions on how to enable the extensions are available at the following Read more...

Troubleshooting Remote Desktop License Error

  To resolve the above error, delete the "HKLM\Software\Microsoft\MSLicensing" registry key, then launch remote desktop using "Run as Read more...

How to fix EL7-PostScript Invalid Font issue?

EL7 - PostScript InvalidFont IssueDescription of issueApplications attempting to render or interact with PostScript files on the RedHat Enterprise Linux 7 Read more...

What student support does ANSYS provide?

Please refer to this link regarding ANSYS student support: http://www.ansys.com/products/academic/support-policy Direct link to Article Read more...

How do I troubleshoot syncing problems with the Google Calendar app?

Direct Link to Article For information on how to sync problems with your Google Calendar app, please click here. Read more...

How do I set up Find My iPhone, iPad, and Mac?

Direct Link to Article For information on how to set up Find My iPhone, iPad and Mac, please click here. Read more...

How do I transfer content from an iPhone, iPad, or iPod touch to a new device?

Direct Link to Article:  For information regarding how to transfer content from an iPhone, iPad, or iPod touch to a new device, please click here for Read more...

How do I set up Google Voice?

Direct Link to Article:Setting Up Google Voice Go to: voice.google.com.Accept Google Voice Terms    Pick a new number.  Add a forwarding Read more...

Why can't my Mac application be opened?

Direct Link to Article: If you are seeing the message, “The application [Application Name] can’t be opened," Gatekeeper has most likely Read more...

How do I clear my Microsoft Internet Explorer cache or browsing history?

Reference: http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11 View and delete your browsing Read more...

How do I manage add-ins in Office programs?

Direct Link to Article  When you enable an add-in, it adds custom commands and new features to Office programs that help increase your productivity. Read more...

Why won't Chrome run Silverlight, Java, or Acrobat plugins?

Chrome no longer supports many plugins. Most of these features are already included by website creators in a more secure way. Why NPAPI plugins don’ Read more...

Geographic Information Science (GIS) information and support?

For information regarding GIS support, please visit: http://gis.mtu.edu/   Direct link to Article Read more...

How do I find and install an add-on in Firefox?

Direct Link to Article https://support.mozilla.org/en-US/kb/find-and-install-add-ons-add-features-to-firefox Read more...

How do I add and open Google Chrome apps?

Please visit this article for more information on Google Chrome apps: https://support.google.com/chrome_webstore/answer/3060053?hl=en&ref_topic=6238977 Read more...

How do I use input sources to type in other languages in OS X?

To type in a different language without having a keyboard designed for that language, add an input source for the language, then switch to it when you Read more...

How do I fix the postscript invalid font issue in RedHat Enterprise Linux 7?

For instructions on how to fix the Postscript invalid font issue in RHEL7, please follow this link: https://docs.mtu.edu/display/public/EL7+-+PostScript+ Read more...

How do I set up an EMAS Client 9.0 Email Server?

Direct Link to Article Please see the attached document on to set up EMAS Client 9.0 Email server. Read more...

Where can I access ArcGIS for students?

For ArcGIS support at Michigan Technological University, please visit: http://gis.mtu.edu/?page_id=48 Direct link to article Read more...

Do Macs on campus have Matlab?

No, Macs on campus generally do not have Matlab installed on them unless someone has specifically requested the installation of Matlab. Direct link to Read more...