Can IT help me using remote assistance?

 

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Did you know that IT can take a look at your computer without you walking to the help desk? We can assist you remotely and share your screen. This can be helpful when installing software and troubleshooting all sorts of technical issues.

 

First, call 906-487-1111 during normal business hours ( 8am - 5pm, Monday through Friday). If remote assistance is necessary, IT User Services will guide you through the connecting process. An IT staff member will be able to temporarily view your screen and assist you with any concerns you might have. Give remote assistance a try, and let us know what you think.

 

If you have any questions or comments regarding remote assistance, please contact us at it-help@mtu.edu or call 906-487-1111.