Information

How do I install software using the Software Center in Windows 10?

For information on how to install software using the Software Center in Window 7, please click here.   The software Center can be used to install Read more...

How do I remotely connect to a campus Windows computer?

Remote Servers: Michigan Tech IT has several remote windows servers available that host a limited number of applications.  These servers provide Read more...

What is pages.mtu.edu?

Direct Link to Article: Pages.mtu.edu is the site you can use to link to your personal home page.  Your homepage will be located at http://pages. Read more...

How do I contact IT?

Do you have a question or need further technical assistance? We're here to help. Feel free to contact us: Call our support line at (906) 487-1111 Read more...

What are the computer recommendations for incoming students?

The Michigan Tech IT department is often asked about computer recommendations for incoming students. What students bring with them depends a lot on their Read more...

What is the difference between on-domain and off domain?

On Domain (Windows/Mac/Linux): This means the computer is bound to the campus authentication servers.  Because it is connected to the campus Read more...

How do I remotely connect to a campus Windows PC from a Mac?

Direct Link to Article:Connect to the VPN (http://support.it.mtu.edu/76369612).Open Microsoft Remote Desktop. If you don't have this installed, you Read more...

Where do I find my computer's name?

Follow the instructions below to locate your device name based on platform. Windows XP:Right-Click My Computer and Select Properties.Click the Computer Read more...

Where are ATMs located on campus?

The following ATMs are located on the Michigan Tech campus.  Michigan Tech Information Technology does not maintain the ATMs themselves, but provides Read more...

What is Campus Clarity?

Direct Link to Article: All new Michigan Tech students are required to complete Campus Clarity: Think About It, a comprehensive foundation in four areas: Read more...

Can I get remote access to my office computer?

Direct Link to Article:   If you need remote access to your office computer, your user account needs to be granted special access on your computer. Read more...

How do I access AudienceView using the VPN?

Accessing AudienceView using the VPNUse a web browser to navigate to vpn.mtu.edu. Login using your ISO credentials.      To access Read more...

How do I access my web files?

Direct Link to Article:Windows and MacOS Users - Your web files will be accessible only by visiting your Multidrive and using the “my_web_ Read more...

Are there computers on campus I can use?

  Visit our web site to find the most current information regarding availability of computer labs and wireless lounges on campus. Information on Read more...

Can I use more than one lab computer at a time?

No, it is not permissible to use more than one lab computer at a time.  Running resource intensive processes on more than one lab computer at a Read more...

What is Google Drive?

All faculty, staff and students have unlimited cloud storage where files can be saved and shared with others. This is the best place for users to share Read more...

Can I get a discount on hardware purchases for my personal use?

Michigan Tech has discounts available through Dell. Additional discounts are available through Apple (no special website required, just look for the Read more...

Which digital converter boxes does IT recommend?

This is the list of digital converter boxes that our cable provider recommends for use in the campus residences for residents that do not have QAM Read more...

How do I connect to my office PC on an iPhone using a VPN connection?

Direct Link to Article: Download F5 Big-IP Edge Client from the Apple App Store. Click the Configuration arrow and select Add Configuration. Enter the Read more...

What support is available for my personal computer?

User Services and IT is able to provide limited support for non-Michigan Tech owned devices. Assistance will be provided during normal business hours for Read more...

What access do I retain if I am no longer an active student or when I graduate?

Direct Link to Article:Access to most Michigan Tech related systems and services will be cut off two (2) weeks after a student is no longer considered an Read more...

What are some basic terminal commands?

The tilde (~) symbol stands for your home directory. pwd: The pwd command will allow you to know in which directory you're located (pwd  Read more...

How do I stop Google Calendar browser pop-up notifications?

Direct Link to Article:  By default, Google Calendar will pop-up a notification and steal your mouse and keyboard focus.  You can switch Read more...

How can I get a UPS Installed?

Please submit a ticket to it-help@mtu.edu requesting assistance installing UPS if you already have a UPS. If you would like to purchase a UPS again please Read more...

What does the expiration date on my HuskyCard mean?

This date does not pertain to your HuskyCard status, but instead to the old US Bank debit features. Here are three important things to know:   The Read more...

How do I reset my RHEL7 Keyring?

When a user logins in for the first time after changing their password through either mylogin.mtu.edu or by having it changed through other means they Read more...

What is Handshake?

Direct Link to Article Handshake is used by Career Services to help assist students, employers and recruiters to meet, talk and share employment Read more...

Does IT offer electronic recycling?

Direct Link to Article We are able to pick up and recycle all your print cartridges. We are also able recycle computers, cameras, printers, and other Read more...

Where can I find information about IT services?

Direct Link to Article: Welcome! Michigan Tech Information Technology is here to meet your computing needs and give you tools and information to help you Read more...

How do I remotely access library electronic resources (e.g., e-journals, databases and other digital repositories)?

Remote Access to Electronic Resources http://www.mtu.edu/library/quick-links/remote-access/   With few exceptions, the Van Pelt and Opie Read more...

How do I change my iCloud password?

Please refer to Apple's instructions: iCloud: Change your iCloud password. Direct link to article Read more...

How do I get Windows 10 to forget a wi-fi network profile?

Open Control Panel and select Network & Internet. From the menu select Wi-Fi in the left panel, then Manage Wi-Fi settings. In the following Read more...

When will network connections be upgraded across campus?

Direct Link to Article: Michigan Tech IT recently upgraded 356 network connections across campus, improving speed from 10MB/sec to 100MB/sec. We are in Read more...

How do I pin programs to the Start Menu or Taskbar?

There are times when you would like specific programs to always show up in your Start Menu or on the Taskbar. Click Start > All Programs and find the Read more...

Why can't I delete any files from my account?

Typically there are two reasons why you cannot add or delete files from your home directory: Your home directory permissions are incorrectYou have Read more...

Access through library public workstations

Direct Link to Article: All public workstations in the library (open areas, library 242) serve two purposes: ISO login offers browsers, tools and   Read more...

What happened to Apple Quicktime?

 Direct Link to Article:  Apple has stopped development and security patching for their Quicktime product on Windows operating systems.   Read more...

What is email spoofing?

Direct Link to Article:Email spoofing occurs when a scammer mimics a trusted sender’s email address. Determining the authenticity of the email can Read more...

How do I sign up for Safety First Alerts?

Direct Link to Article:   To sign up for Safety First Alerts, update Emergency Contact Information or for Alertus, please visit:   http://www. Read more...

How do I transfer content from an iPhone, iPad, or iPod touch to a new device?

Direct Link to Article:  For information regarding how to transfer content from an iPhone, iPad, or iPod touch to a new device, please click here for Read more...

How do I set up Google Voice?

Direct Link to Article:Setting Up Google Voice Go to: voice.google.com.Accept Google Voice Terms    Pick a new number.  Add a forwarding Read more...

Do I need to be concerned about a warranty email from Dell?

Direct Link to Article Have you received a warranty notice regarding your Michigan Tech Dell computer? These messages are sent from Dell or Dell partner Read more...

How do I use input sources to type in other languages in OS X?

To type in a different language without having a keyboard designed for that language, add an input source for the language, then switch to it when you Read more...

How do I order paper or toner for my department?

Did you know you can order paper and toner directly from IT? We keep paper and toner cartridges in stock and offer competitive prices and same day Read more...

Does IT offer laminating services?

The Library Service Desk offers lamination services.  They charge 1$ per page.  This is only for 8.5x11" pages.  Anything larger than 8 Read more...

Does IT lend out video cameras?

No, however the Library does have a few video cameras that can be checked out by patrons.   Direct link to Article   Read more...

Why does my screen lock after 10 minutes?

This is part of the University policy that has been in place since 2011.  The policy calls for a lock on devices that have been inactive for more Read more...

How do I fix Gmail appearing fuzzy in Google Chrome?

Direct Link to Article: The newly released version 37 of Chrome for Windows uses a new text rendering method called DirectWrite. This method is hardware Read more...

How do I delete a file from my computer?

To delete a file on your computer, you can simply right click on the file and select "delete." This will move the file to your "Recycle Read more...

How do I request access to Aspire?

To request access for Aspire, please complete the following form: https://www.mtu.edu/fso/forms/dept/docs/banner-access.pdf Direct link to Article Read more...

Where can I find information about Windows 10?

Information on Windows 10 is at: http://windows.microsoft.com/en-us/windows-10/getstarted-get-to-know-windows-10 Direct link to Article Read more...