What is Michigan Tech's phone and cable TV billing policy?

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Michigan Tech Telecommunications Billing Policy and Procedures

Billing

Bills for telecommunications services are generated monthly. By default, students are set up to receive their bills electronically. Other subscribers (ATDC and Lakeshore tenants, contractors, etc.) are set up to receive their bills via US Mail. There is a $3 monthly fee for receiving bills via US Mail. Other subscribers can contact IT Help if they wish to convert to receiving their bills electronically.

Bills for telecommunications services can be viewed and paid electronically via the Online Bill Pay Portal

Bill Pay Portal users can choose to have bills mailed to them via US Mail either by notifying Information Technology (it-help@mtu.edu, 906-487-1111) or by selecting the 'receive paper billing' option in the Online Bill Pay Portal. There is a $3 monthly fee for converting to receiving bills via US Mail.

Each month, email is sent to inform subscribers that bills are ready to be viewed and paid. 

Addresses

Students are responsible for maintaining current mailing addresses with the Michigan Tech Registrar's Office. Mailing address changes can be made online. Alternative billing address changes must be made by contacting IT Help.

Other subscribers should provide a billing address when requesting new services. Address changes can be submitted to IT Help at (906) 487-1111 or it-help@mtu.edu.

Monthly Payments 

Bills must be paid in full by the due date. Payments can be made online using the Online Bill Pay Portal

Credit card payments are only accepted via the Online Bill Pay Portal

For subscribers that elect to pay by check or money order, the online portal can be used to print out the bill. Payment stubs and payment should be mailed to: Michigan Tech Telecommunications, B40 EERC Building, 1400 Townsend Drive, Houghton, MI 49931. Make checks payable to: Michigan Tech Telecommunications. 

For those subscribers that have elected to receive bills via US Mail, a return envelope for the payment is included with the monthly bill. 

Non-Sufficient Funds 

A $25 fee will be assessed for Non-Sufficient Fund checks, plus a $10 additional charge if not paid within 10 days. Services will be canceled and treated as a delinquent account if arrangements have not been made with the Information Technology Business Office.

To ensure payments are made in a timely manner, please allow enough time for mailing and processing of payments.

Past Due Accounts

Failure to keep accounts current can result in services being suspended and a late fee of $15 to be imposed.

If the total amount due is not paid within 30 days of suspension, services will be terminated. 

Subscribers with terminated services will have 30 days to pay their accounts in full. Terminated services not paid in full within 30 days of termination will be turned over to a collection agency; subscribers will be responsible for any additional fees incurred during the collection process. 

Students with past due accounts may have their grades and transcripts withheld and will not be permitted to register for future classses or to view grades.

Credit Balances 

If a subscriber has a credit balance over $5 and no active services, a check will be issued by the University as soon as possible. 

Relocating 

There is a $15 charge to move services to a new location. If services were disconnected, and reactivation is requested within 60 days of cancellation, there will be a $40 fee to restore services. 

Vacating the Residence Halls 

Students must notify Information Technology at least 30 days prior to vacating the residence halls. Failure to notify IT will result in continued billing of services. If reactivation is requested within 60 days of cancellation, there will be a $40 fee to restore services. 

Vacating Daniell Heights or Hillside Place 

Tenants must notify Information Technology at least 30 days prior to vacating their apartments. Failure to notify IT will result in continued billing of services. If reactivation is requested within 60 days of cancellation, there will be a $40 fee to restore services.