How do I submit a department telephone installation or service request?

You can submit a request for telephones and/or specific voice services by sending an email request to it-help@mtu.edu. Be sure to use "Request for Telephone and/or Voice Services" as your subject and include the following information in the body of your email:

  • Your name
  • Your department, building, room number, and phone number
  • The account number you want charged
  • The complete description of services needed, such as:
    • phone service adds, moves, & changes
    • voicemail services telephone equipment & accessories (please specify type of equipment & model)
    • university calling cards
    • conference phone equipment/services
  • A date and time of when someone will be available at the location
  • The name of a person to contact for a key or the location of where a key can be picked up, if needed
  • Any other relevant information, i.e., names, room numbers, jack ID (color and number), equipment types, etc. or names and contact information of others involved with the service requested.

About Voice Service Requests

Service Requests received on-line or through email will receive a confirmation with a reference number. The resulting Work Order will be completed within five (5) working days after receipt of the Service Request.

Please note:

  • Department moves and other projects must be coordinated in advance as much as possible, since a time estimate to do work is dependent upon an analysis of the work involved.
  • It is your responsibility to make sure the jack is accessible, and that furniture does not obstruct the jack location before the technician arrives to complete the request.
  • We will try to complete service requests in less than five (5) days. However, equipment failures and other unexpected problems always demand our immediate attention.

Service Repairs

We will respond to service repairs in a fast, timely manner. We give first priority to emergency repairs (out of service). All other repair items will be investigated within 24 hours. We will inform you if we can't make the repair within 24 hours due to a need to order parts, coordinate with vendors, or run into other circumstance beyond our control.

Billing

Your department's monthly bill will reflect all individual charges. If you have questions or need more information about your bill, please contact us at it-help@mtu.edu.

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