What is Voicemail to Email Service?

About the Voicemail to Email Service

Michigan Tech's Voicemail to Email service is an optional voicemail feature provided through the University's NuPoint Unified Messaging (NP-UM) system. This feature allows you to listen to and manage your voicemail messages using your desktop computer, laptop, or any other electronic device capable of receiving email and playing waveform audio (.wav) files.

How it works

With this feature, whenever someone leaves you a voicemail message, you will receive email at your Michigan Tech (@mtu.edu) email address containing a copy of the voicemail message attached as an audio file. You can then listen to the audio file with a standard player such as Windows Media Player, RealPlayer, or QuickTime.

Managing your messages

When this feature is activated, the message indicator lamp on your phone will be disabled and any voicemail messages you receive will be automatically sent to your designated Michigan Tech email address. Once the message has been sent to you via email, it will automatically be deleted from the voice mail system after 24 hours.

However, because you will be receiving your voicemail messages through your email client, you will be able to manage them as you would any other email messages. That is, you will be able to save the messages, forward the messages, or delete the messages.

Just keep in mind that managing your voicemail messages through your email client is done independently from managing your voicemail messages through the voice mail system. This also means that any messages deleted from the voice mail system will not affect what you have already received via email.

How to request service

This optional service is available at no additional cost to all Michigan Tech voicemail users.

To request and activate this feature, send an email to it-help@mtu.edu with "Voicemail to Email" as the subject of the email.

Also include the following information at the time of your request:

  • Your name
  • The University phone number where you wish to have the Voicemail to Email service activated
  • Your Michigan Tech email address (or departmental group email address, if applicable)

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