How do I recover my password using my mobile number?

Please note: You must have already set up your mobile number to use this feature.

  1. Browse to
  2. Click Forgot password? (Mobile Number Recovery).
  3. Enter your username in the Username field.
  4. Enter your Birth Date in the Birth Date field.
    • Use mm/dd/yyyy date format or browse the date using the calendar tool
  5. Check the box to agree to receive text messages on your mobile device.
  6. Click Request PIN.
  7. You will receive a pop-up message that the PIN has been sent via text to your mobile phone number.
  8. You will receive a text on your mobile phone from the Information Security Team to use the PIN provided to continue with the password reset and when the PIN will expire.
  9. Enter the PIN that was provided to you into the PIN field.
    • If you need to resend your PIN, click Resend PIN.
  10. Click Validate.
  11. Review the password rules.
  12. Create and confirm your new password.
    • If your password was accepted, you will see “You have successfully reset the password for the selected accounts/groups.” Click OK.
    • If your password was not accepted, please see the box and try resetting your password again, making the required changes.
Verify your identity and request a PIN
The PIN has been sent
Create and confirm your new password
Password not accepted
Successfully reset password
For more information about managing your account in the MTU Account Center, please visit: